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Refund For Membership Plan Renewal Charges

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
11 of 98

Hi Abha,

 

Our team will reach out to you via ticket as well and will assist you further with your membership plan. Thank you.


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Active Member
Seth G Member Since: Jun 3, 2020
12 of 98

Hi Aleksandar,

 

I am requesting a refund for my membership upgrade, as I did not realize that it automatically charges $49.99. Thank you!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
13 of 98

Hi Seth,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Chase M Member Since: May 17, 2020
14 of 98

I did not authorize a payment for upwork plus how do I contact support for a refund and cancelation

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Community Guru
Preston H Member Since: Nov 24, 2014
15 of 98

During the past couple weeks I have seen dozens of identical complaints posted here in the Forum. Some sort of systemic mistake appears to have been made by Upwork. It can't be a coincidence.

 

It would make sense to group all of these posts together in the same thread.

 

 It would also make sense to get to the bottom of this... figure out why this is happening.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
16 of 98

Hi Chase, and Preston,

 

Chase, I shared your request with the rest of my team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Preston, thanks for the suggestion! I will share it with the rest of the team.

 

Thank you.

~ Aleksandar
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Active Member
Phil A Member Since: Apr 29, 2020
17 of 98

I was charged $49 without permission. Some type of charge for Upwork premium that I don't use or signed up for. This seems like bad practice from you end. Please fix and refund.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 98

Hi Phil,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Christopher M Member Since: May 22, 2020
19 of 98

I was just charged for an Upwork Plus plan but did not want it. Please let me know what is needed to refund this payment. Thank you. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
20 of 98

Hi Christopher,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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