I did some work with a freelancer through Upwork a few weeks ago, they designed my FB banner. I paid them. I have since been receiving emails from Upwork about a premium trial. Since I never requested a trial, I ignored them. Now I've received an email saying they've taken payment of £49.99 from my paypal account. I have no idea what it's for or how to contact anyone. Can someone please help?
I was unaware that I had automatically been signed up to the UpWork premium subscription, I didn't approve this payment or want it to be taken. My bank has refunded it to my account. I created an UpWork account for a one-off piece of work I needed to hire for.