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Refund For Membership Plan Renewal Charges

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Active Member
Haley B Member Since: May 14, 2020
81 of 98

I would like to get a refund for the Upwork Plus membership charge that I didn't opt into

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
82 of 98

Hi Haley,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Kyle T Member Since: Feb 24, 2020
83 of 98
Please refund me the recent Plus charge. I did not opt in to this feature and have been charged for it, I wanted to use the Basic version.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
84 of 98

Hi Kyle,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Eugina P Member Since: Jan 4, 2020
85 of 98

Hello, 

 

How do I request a refund for upwork Plus membership. I did not subscribe to the membership, and i did not receive any notification from upwork that they will be deducting the fee from my card. Would appreciate if someone may advice on how to request for the refund. 

 

Thank you. 

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
86 of 98

Hi Eugina,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with the refund.

Thank you.

~ Aleksandar
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Active Member
Aleksandra A Member Since: Mar 23, 2020
87 of 98

Hi, I just upgraded my profile to a Freelancer plus because I understood that with that membership I can hide my past earnings completely, even when I apply for a job or get invited to a job and ufortunately that was not the case. I would like to know is it possible to get a refund for membership fee $14.99? Smiley Happy

Thanks,

Aleksandra

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
88 of 98

Hi Aleksandra, 

 

To be able to hide your earnings, you can follow the steps below:

  1. Go to Settings  Profile Settings
  2. Click the box for Earning Privacy

This setting hides historical earnings on your profile. Your earnings will still be visible when you submit proposals or accept invitations to interview. Please know that refunding the fee on a Freelancer Plus plan is approved on a case-to-case basis. If you would still like to check if the team can refund your membership fee upgrade, let me know so that I can look into this further.


-Avery
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Active Member
Aleksandra A Member Since: Mar 23, 2020
89 of 98

Hi Avery,

Thank you so much for your response. Yes, I would still like a refund. My profile is private meaning that only clients or potential clients can see my historical earnings and I upgraded my profile thinking that I would be able to hide my earnings from them because no one else can't see it anyway, and if I can't hide it from them, in a way, I'm not getting anything from upgraded membership. I really felt that this membership feature was presented like freelancer can hide their earnings from everybody and always and unfortunately that was not the case and I found out that after I paid. I'm sorry to say this but I feel like this was misleading. :/

I would really apreciate if you could help me with this.

Thanks,

Aleksandra

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
90 of 98

Hi Aleksandra,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership fee. Thank you.


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