Refund Money in My Account

[2132ebf2]

I have $500 USD in my account from a cancelled contract. I have visited the help article on how to send funds back to my banl account nut the directions in the help article aren't helpful at all and I can't figure it out. Why do you make it so difficult to process a refund ?

[BojanS]

Hi Adam,

One of our agents will reach out to you directly via support ticket to look into your request and assist you accordingly.

Thank you! 

[2132ebf2]

It has been 5 hours since your reply. When can I expect to hear from another agent ?

[PradeepH]

Hi Adam,

Thank you for your message. I checked and I see that the refund is already processed to the original card. We have also notified you via a support ticket here. Please allow 2-5 business days for the credit to reflect on your card.

Thank you.

Pradeep