I cancelled a fixed price contract for a job that the freelancer was unable to deliver. I have sent severally messages to suport requesting a refund to my funding source but no response from them.
Please, what's the best way to approach this.
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.