Refund Request

[c8c37051b70090b4]

I cancelled a fixed price contract for a job that the freelancer was unable to deliver. I have sent severally messages to suport requesting a refund to my funding source but no response from them.

Please, what's the best way to approach this.

Thank you!

[pradeephele]

Hello Eze,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[c8c37051b70090b4]

I just clicked on the above link you shared to see my support ticket but i can't see anything on the page.

Attached is the screenshot

[egaruth]

Hi Eze,

Thank you for following up. Could you please try using this link? Let me know if you need further assistance.