Refund didn’t happen

[017cae41]

Hello , I was trying to accept a contract and it kept giving me error that I can’t and yet money was deducted from my account , verification amount and contracts amount while I didn’t manage to get anything, please check the attachment and help me as I didn’t get any refunds and it Upwork says I got refunded

**Edited for Community Guidelines**

[017cae41]

I also can’t find an email to send complaint or a number to talk to someone , this has to be the worst customer service of any website I have ever seen

[g_vasilevski]

Hi Egy,

I`m sorry about the inconvenience this had caused you.
I would like to confirm that the refunds have already been issued back to your account. Please keep in mind that it can take up to 5 business days for the funds to reflect on your account. Thank you.