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Refund for Fixed Price Contract from Escrow

Active Member
Ademola A Member Since: Aug 30, 2017
1 of 6

On the 11th of August I posted a fixed term contract that ended up being cancelled due to extenuating circumstances. The refund was supposedly credited on the 15th of August but I am yet to see the refund in my account. Can anyone tell me what's going on?

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2 of 6

Hi Ademola,

 

Please check your account and if the refunded payment hasn't been credited yet let us know, and our team will assist you further.

Active Member
Ademola A Member Since: Aug 30, 2017
3 of 6

I've checked my account just like you've said but there has been no refund. I would like a solution to this problem soon!

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
4 of 6

Ademola,

 

Does the original charge still show on your statement? It appears the charge and the refund occurred on the same day so instead of a refund processing back to the card, the original charge may drop from your card statement.

~ Valeria
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Active Member
Ademola A Member Since: Aug 30, 2017
5 of 6

On my statement, it shows the payment has been cleared and sent to escrow. 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
6 of 6

Ademola,

 

Could you please send a request to our customer support here with more details and a screenshot of the transaction in your bank statement? We'll have our financial team investigate it further.

~ Valeria
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