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Community Member

Refund for cancelled proposal

Hello I recently hired someone and deposited via Credit Card to my Escrow. I withdrew the proposal since the freelancer is not responsive; hence hired someone else and paid another Escrow fee. 


I already have a reference number on my credit card but I haven't been refunded yet. How long does the refund on a Credit Card usually take? 


Thank you!

Community Member

Up to five business days.

Just be patient.

The refund to your credit card is automatic.

Community Member

Typically, when you withdraw a proposal and request a refund of funds from your Upwork escrow account to your credit card, it can take up to seven business days for the refund to be processed and appear on your credit card statement. However, the actual processing time may vary depending on your credit card issuer and the payment processing time of the platform.


If you have not received your refund after seven business days, it's recommended that you reach out to Upwork customer support for assistance. They can help investigate the issue and provide you with more information on the status of your refund.

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