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Refund for withdrawn contract

Active Member
Alex L Member Since: Aug 14, 2019
1 of 2
As it was my first time on the platform I mistakenly issued a proposal for $300 (not realising this wasn’t in my currency of AUD). I quickly withdrew this before my contractor accepted, and reissued a new proposal with the correct amount (which was accepted)

However the original $300 USD charge remains as pending on my credit card (this was on August 5, so more than 5 business days have passed)

Is this likely to be based on my credit cards timelines rather than an error on Upworks side? Can an Upwork team member please confirm I have not been charged for this?

Thanks !
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Alex,

 

I can confirm that the funds have been refunded back to your account for the contract that you`re referring to. Our team will also reach out to you via ticket as soon as possible and assist you further. If you have any additional questions let me know. Thank you.


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