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remoshe
Community Member

Refund from escrow - fixed price

Hi,

I asked for refund due to not completed project.

The freelancer confirmed he agree for the refund. 

I didn't see refund in my billing table.

 

Please assist in completing the refund.

 

Moshe

2 REPLIES 2
g_vasilevski
Retired Team Member
Retired Team Member

Ho Moshe,

 

The funds will be credited to you in up to 5 business days, and will be available to withdraw them to your bank account or use to fund another project on Upwork. If you have any additional questions let me know, thank you.

~ Goran
Upwork


@Goran V wrote:

Ho Moshe,

 

The funds will be credited to you in up to 5 business days, and will be available to withdraw them to your bank account or use to fund another project on Upwork.


No.

Clients can never "withdraw" anything from their Upwork accounts. Any Refunds of already paid / released funds have to be sent back to the payment method they were taken from by Customer Support.

 

Returns from Escrow (which is the case here!) are automatically returned to the payment method they came from once the freelancer approves the return. This can take up to 5 days.

 

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