Refund not returned to account

[f922457a]

I recently had to end a contract with a freelancer as they had misrepresented their skills. Long story short the work wasn't up to the standard of the references they sent me, and upon some digging, I discovered that some of the references were copies of other artist's work. 

I canceled the contract and requested a refund for a milestone I'd already paid, and the money that was in escrow. So far I've only received a refund for one of these.

Should there be a delay in receiving either the paid milestone or the escrow funds back?

Or is there a way to check if the other half of the refund is still being processed?

[g_vasilevski]

Hi David,

I would like to clarify that the funds have already been refunded back to your bank account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account. If you haven't received them after 5 business days, feel free to follow up here and our team will assist you further. Thank you.

[16d47c6d]

I have the same issue and the 5 business days have been passed since long time. Unfortunately the refund isn’t deposited to my credit card account.

Best regards,

[g_vasilevski]

Hi Amer,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your refund. Thank you.