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ff3f6d6b
Community Member

Refund on verification charges

Hi, 

 

I am trying to reach Upwork support team regarding my verification charges refund, but I am unable to do so, as there is no customer support number or email address provided. 

 

I have added my card details in my account, and my card has been verified by Upwork. I have been informed that the verification charges to my card will be refunded, which has not yet been done, and I have been charged extra. 

 

Please can some one from the Upwork support team get in touch with me, as it seems I have been charged extra. 

1 REPLY 1
BojanS
Community Manager
Community Manager

Hi Aztec,

 

I checked the refund you are referring to and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Thank you!

~ Bojan
Upwork
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