Aug 7, 2019 05:04:55 AM by Kate M
How to get a refund of money of the premium job post?
Aug 7, 2019 05:49:57 AM by Preston H
Kate:
This is an interesting question, and not one I have seen brought up in the Community Forum.
As far as I can tell, Upwork's information about "Featured Jobs" does not reference the concept of "refunds."
https://support.upwork.com/hc/en-us/articles/115010165067-Featured-Jobs
Can you tell us more about what you would like to see as a "refund" feature associated with Featured Jobs?
It sounds like you paid a one-time fee of $29.99 to have a job post featured with a special banner, and now you would like to have that money refunded back to you. Is that correct?
Aug 7, 2019 06:45:49 AM by Kate M
Right, you understood me correctly.
I would like to get the money paid to have a job featured
Aug 7, 2019 06:23:19 AM by Goran V
Hi Kate,
Our team will reach out to you via ticket to assist you further with your job, thank you.
Aug 8, 2019 12:50:02 AM by Kate M
Hello,
Could you, please, clarify what it is meant by 'reach out to you via ticket'?
Looking forward to cooperation with you and hope to solve the problem.
Much thanks!
Aug 8, 2019 03:19:59 AM by Kate M
Thanks for the answer!
But I guess it is not possible to ask for a request technically for a premium post job which I have cancelled.
How can I do this?
Aug 8, 2019 03:34:00 AM by Goran V
Hi Kate,
Our team will resend the ticket again and assist you further directly on your ticket, thank you.
Apr 16, 2022 10:38:53 PM Edited Apr 16, 2022 10:40:05 PM by Abderrazak E
I HAVE THE SAME
PLEASE HELP to cancel this accidental payment of premium job
I closed the job i posted without benefit from any related service immediatly after noticing the payment applied on my card
Apr 17, 2022 12:09:15 AM by Pradeep H
Hi Abderrazak,
Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you,
Pradeep
Aug 8, 2019 04:37:50 AM Edited Aug 8, 2019 04:39:04 AM by Preston H
re: "But I guess it is not possible to ask for a request technically for a premium post job which I have cancelled."
It was $29.99.
The simplest thing would be to let it go.
Apr 14, 2023 12:08:07 AM by Mohamed F
Guys i have paid for a premium job accidently , and I can't refund or even raise a ticket in support . any help here
Apr 14, 2023 04:17:21 AM by Pradeep H
Hi Mohamed,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Thank you,
Pradeep
May 29, 2023 11:17:40 AM by Abderrahim D
I facing the same issue. I've been trying to reach you guys for the past two days but I am unable. please advise.