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Refund premium post

Active Member
Kate M Member Since: Aug 7, 2019
1 of 12

How to get a refund of money of the premium job post?

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 12

Kate:

This is an interesting question, and not one I have seen brought up in the Community Forum.

 

As far as I can tell, Upwork's information about "Featured Jobs" does not reference the concept of "refunds."

 

https://support.upwork.com/hc/en-us/articles/115010165067-Featured-Jobs

 

Can you tell us more about what you would like to see as a "refund" feature associated with Featured Jobs?

 

It sounds like you paid a one-time fee of $29.99 to have a job post featured with a special banner, and now you would like to have that money refunded back to you. Is that correct?

Active Member
Kate M Member Since: Aug 7, 2019
3 of 12

Right, you understood me correctly.

I would like to get the money paid to have a job featured

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 12

Hi Kate,

 

Our team will reach out to you via ticket to assist you further with your job, thank you.


Untitled
Active Member
Kate M Member Since: Aug 7, 2019
5 of 12

Hello,
Could you, please, clarify what it is meant by 'reach out to you via ticket'?

Looking forward to cooperation with you and hope to solve the problem.

Much thanks!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 12

Hi Kate,

 

You can access your ticket section on this Link and post your questions and comments on your ticket directly. Thank you.


Untitled
Active Member
Kate M Member Since: Aug 7, 2019
7 of 12

Thanks for the answer!
But I guess it is not possible to ask for a request technically for a premium post job which I have cancelled.

How can I do this?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 12

Hi Kate, 

 

Our team will resend the ticket again and assist you further directly on your ticket, thank you.


Untitled
Active Member
Kate M Member Since: Aug 7, 2019
9 of 12

Thanks!
Looking forward

Active Member
Kate M Member Since: Aug 7, 2019
10 of 12

Hello, any update?

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