Refund problem from Escrow fund

[Joaquin N]

Hi, a Freelanced decline a Contract before we started dou to a misunderstanding on the price, so he decline it. The funding for the First milestone was done, but it was never realease and the contract got cancellled from behalf the Freelancer next day. The money stood on escrow fund. On August 1/2017 the Contract was cancelled and I got the message from upwork for the REFUND. Its been 6 days already and nothing has been refunded. I'd been checking my bank account daily and nothing.

[Valeria K]

Joaquin,

We'll escalate your concern and somebody will reach out to you directly to investigate.