🐈
» Forums » Clients » Refund request approved - where is the money?
Page options
55f9fb84
Community Member

Refund request approved - where is the money?

Hi! I ended a contract and the freelancer agreed to return the funds from the escrow and also approved the refund request. (1) When will I have the funds returned to my credit card (2) and is it automatically or should I do something on my own as well?

1 REPLY 1
JoanneP
Moderator
Moderator

Hi Bekhruzbek,

 

If the refund is approved by the freelancer or agency, it's automatically credited back to your billing method immediately. It may take 3-5 business days for the credit to be available to you. You can check any refunds that you have received by going to Reports › Transaction History.

~ Joanne
Upwork
Latest Articles
Learning Paths