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Refund request approved - where is the money?

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Active Member
Bekhruzbek O Member Since: May 9, 2020
1 of 2

Hi! I ended a contract and the freelancer agreed to return the funds from the escrow and also approved the refund request. (1) When will I have the funds returned to my credit card (2) and is it automatically or should I do something on my own as well?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 2

Hi Bekhruzbek,

 

If the refund is approved by the freelancer or agency, it's automatically credited back to your billing method immediately. It may take 3-5 business days for the credit to be available to you. You can check any refunds that you have received by going to Reports › Transaction History.


-Joanne
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