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Refund request cancel

prielnyc
Active Member
Al P Member Since: May 21, 2019
1 of 5
 
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 5

Hi Al,

 

Thanks for reaching out. I would just like to confirm, you wanted to cancel a refund request?

~ Joanne
Upwork
prielnyc
Active Member
Al P Member Since: May 21, 2019
BEST ANSWER
3 of 5
Yes, I want to cancel refund request

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prielnyc
Active Member
Al P Member Since: May 21, 2019
4 of 5
Yes I want to cancel my refund request
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 5

Hi Al, 


It looks like a member of the Customer Support Team is assisting you with the same request through a support ticket. 

I would like to confirm that there's no option to cancel a refund request once it has been initiated. Your freelancer can respond to it and decline the request. This will then be sent to our Dispute Team. You will then have the option to ask the team to cancel the refund request and close the dispute.


~ Avery
Upwork
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