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prielnyc
Community Member

Refund request cancel

 
ACCEPTED SOLUTION
prielnyc
Community Member

Yes, I want to cancel refund request

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4 REPLIES 4
JoanneP
Moderator
Moderator

Hi Al,

 

Thanks for reaching out. I would just like to confirm, you wanted to cancel a refund request?

~ Joanne
Upwork
prielnyc
Community Member

Yes, I want to cancel refund request
prielnyc
Community Member

Yes I want to cancel my refund request
AveryO
Community Manager
Community Manager

Hi Al, 


It looks like a member of the Customer Support Team is assisting you with the same request through a support ticket. 

I would like to confirm that there's no option to cancel a refund request once it has been initiated. Your freelancer can respond to it and decline the request. This will then be sent to our Dispute Team. You will then have the option to ask the team to cancel the refund request and close the dispute.


~ Avery
Upwork
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