May 21, 2019 02:52:23 PM by Joanne P
Hi Al,
Thanks for reaching out. I would just like to confirm, you wanted to cancel a refund request?
May 21, 2019 08:11:37 PM by Avery O
Hi Al,
It looks like a member of the Customer Support Team is assisting you with the same request through a support ticket.
I would like to confirm that there's no option to cancel a refund request once it has been initiated. Your freelancer can respond to it and decline the request. This will then be sent to our Dispute Team. You will then have the option to ask the team to cancel the refund request and close the dispute.