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Refund to my paypal

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Active Member
Solutions D Member Since: Jun 14, 2020
1 of 6

hello,

I have a problem. I paid for a partial milestone for my job and requested to refund the rest. I can find the refund in the transactions report but it doesn't appear in my bank transaction history.

Kindly advise.

rania

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 6

Hi there,

 

If the freelancer has approved the refund request, it can take up to five business days to be credited. I checked the recent contracts you have, and it looks like the freelancer has disputed the refund request. Please check the contract and view under Terms and Settings. One of our disputes specialists will be assisting you further in resolving this case. Thank you!


-Joanne
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Active Member
Solutions D Member Since: Jun 14, 2020
3 of 6

freelancer closed the dispute, and i received a mail from upwork that i will receive a refund. kindly see screenshot.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 6

Hi there,

 

I checked this for you and it looks like these funds are already available on your account. You can check this in your Transactions, it is showing as available balance in the upper left corner. 

 

Thank you!


~ Bojan
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Active Member
Solutions D Member Since: Jun 14, 2020
5 of 6

yes. i need to refund the remaining to my paypal. is there a way to do this?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 6

Thank you for following up. We'll have one of our agents reach out to you via a support ticket to further assist you with your request.


~ Bojan
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