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70108407
Member

Refunding

Hi, I made an payment, but the freelancer didnt complete the job, do I have to pay them first, to ask for a refund? 

2 REPLIES 2
g_vasilevski
Retired Team Member
Retired Team Member

Hi Villem,

 

You can send a refund request to your freelancer at any time or open a dispute as well. If you would like a dispute to be opened let me know here and our team will assist you further. To learn more about how to request a refund, check out this Help Article. Thank you.

~ Goran
Upwork
prestonhunter
Member

The easiest way to get money back is to TALK to the freelancer first.

 

If they finished 50% of the job, then ask if they can refund 50% of the money. Then you close the contract, and when you see field for how much money to release, you edit the amount to be 50%.

 

Then finalize closing contract. The freelancer will get a refund request, click that they agree, and you get the money within five business days.

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