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Refunding

70108407
Active Member
Villem T Member Since: Jun 11, 2021
1 of 3

Hi, I made an payment, but the freelancer didnt complete the job, do I have to pay them first, to ask for a refund? 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 3

Hi Villem,

 

You can send a refund request to your freelancer at any time or open a dispute as well. If you would like a dispute to be opened let me know here and our team will assist you further. To learn more about how to request a refund, check out this Help Article. Thank you.

~ Goran
Upwork
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
3 of 3

The easiest way to get money back is to TALK to the freelancer first.

 

If they finished 50% of the job, then ask if they can refund 50% of the money. Then you close the contract, and when you see field for how much money to release, you edit the amount to be 50%.

 

Then finalize closing contract. The freelancer will get a refund request, click that they agree, and you get the money within five business days.

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