Reporting possible fraudelent activity by freelancer and pause payments.

[dfac902d]

Greetings,

I've hired a freelancer, and upon looking at the work-diary screenshots, the key-logs are all the same numbers, each minute. For example, 2000 key activities, each minute. This happens over and over. Also, in the screenshots, there is no change in activity being done by the freelancer.

Incidently, the freelancer has a Work Doctor app running on their machine, which pops up and says that they have been inactive for more than 20 mins, and upwork captures the screenshot of that too.

I am attaching a few screenshots of the freelancer:

1) all keyboard entries are the same(or almost same)

2) this happens over and over again

3) no activity on their screen

4) zero mouse activity

5) an app on their laptop pops up and says that they've been idle.

How should I proceed with this case, and get UpWork to investigate, and pause payments till it is resolved?

Any help is greatly appreciated.

Thanks

Gary

**Edited for community guidelines**

[BojanS]

Thank you for reaching out to us with this report, Gaurav.

I've escalated this case to the correct team for their review. One of our agents already reached out to you directly via this support ticket to further assist you. 

Thank you for your patience. 

[dfac902d]

Okay, thanks. I'll wait for it