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9a2409ff
Community Member

Request refund and stop charging me without agreement

I have job for **Edited for Community Guidelines** twice, we both agreed on hourly rate 5 hours @15/hour then $200 fix price; this platform has suddently charge me extra: 

$30 + $75 + $75; I request refund of last $75 posted 8 June

ohter suddent charge I am willing to give to Christian

but it is no fair to keep charging when job is done

please refund me asap. today is 11/6, thanks

 

 

1 REPLY 1
g_vasilevski
Retired Team Member
Retired Team Member

Hi Nancy,

 

I`m sorry about the inconvenience this had caused you. The charges you`re referring to were maid for weekly salary. Weekly salary can be added to an hourly contract and the freelancer will be paid even if they haven't worked/tracked time. 
To remove the weekly salary you will need to close your current contract with the freelancer and hire them on a new contract. 
You can also communicate with your freelancer further about receiving a refund if the salary was added by mistake. Thank you.

~ Goran
Upwork
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