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51585db2
Community Member

Security Question

I am trying to reset my password and they tell me my answer to my security question is not correct. However i know my mothers maiden name. 

4 REPLIES 4
lysis10
Community Member

Security questions are often case sensitive too.

51585db2
Community Member

this question is for my  husbands account

lysis10
Community Member


Heather M wrote:

this question is for my  husbands account


Maybe he changed it to something else so people wouldn't change it without his permission. 

JoanneP
Moderator
Moderator

Hi Heather,

 

Your husband can reset his security question if he is already unsure of the correct answer. Please have him fill in the account recovery form here. Thank you!

~ Joanne
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