Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Setup a contract without salary

32e9de2d
Active Member
Tony M Member Since: Jun 22, 2020
1 of 3

I got charged extra $312 for a "weekly salary" which was not in the contract. I setup the contract without clicking on anything extra. I can't find customer support, not even sure why I am using upwork with horrible customer service.

 

I understand I can end the contract and setup a "new" contract when I do that it is the SAME as I set up the first time. I have read through several threads and I am not clicking on anything that would enable the salary.

 

How can I fix this issue? Because upwork obviously can't help and I won't be using them ever again. 

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 3

Hi Tony,

 

The reason why you see charge is because you added a Recurring Weekly Payment ("Salary") on the contract when you have sent the offer to the freelancer. Salary means that the freelancer will get paid weekly even if they don't track any time. 

 

One of our team members will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
3 of 3

Tony M wrote:

I understand I can end the contract and setup a "new" contract when I do that it is the SAME as I set up the first time. I have read through several threads and I am not clicking on anything that would enable the salary.


Yes you did. It doesn't add itself.

 

When you created the offer, you clicked on Advanced Options and entered a number.

 

weekly payment.png

 

Oh and Upwork, get the help text fixed.... "In additional" is not a thing.

 

in additional.png

TOP SOLUTION AUTHORS