Jan 17, 2022 08:07:10 AM Edited Jan 17, 2022 08:09:36 AM by Daniel T
Paying for premium service as a client , not getting basic features i need.
Upwork Plus Client
The chat bot is no good, useless
Jan 17, 2022 09:20:34 AM by Andrea G
Hi Daniel,
I'm sorry to hear you're having trouble contacting support. Could you please let us know what seems to be the issue? We'll be happy to assist you here or refer you to the team that can.
Jan 17, 2022 09:35:59 AM by Daniel T
theres no live chat anymore i cant get the support i need its just a bot
Jan 17, 2022 10:50:55 AM by Bojan S
Hi Daniel,
One of our team members will reach out to you directly via a support ticket to look into this issue and assist you with any other concerns you might have.
Thank you!
Jan 17, 2022 11:17:16 AM by Preston H
re: "theres no live chat anymore i cant get the support i need its just a bot"
The availability of various methods for receiving support varies depending on available resources, time of day, day of the week, holiday, current traffic, status of the person looking for help, etc.
Not every method of receiving support is available to all people at all times.
Jan 17, 2022 11:34:39 AM by Daniel T
ive never had any issue with the time of day on availbity before. Also ive tried all day same result
Feb 14, 2023 05:21:02 AM by Frank K
Not having a live support is really strange. I completed two project on upworks. My pay out billing does not match up with the work that I have done. It's called lifetime billing. My client said he already paid but I don't see it on my balance. Contact customer service, yet that robot does not understand a single thing. - Once I get paid, I will probably not use Upwork again. There is not much of a benefit as a freelancer that I can see. Seems like the 20 % commission is taken out on the front-end while the freelancer has to wait. Not really fair!
Feb 14, 2023 06:57:43 AM by Preston H
re: "Contact customer service, yet that robot does not understand a single thing."
I do not believe it is realistic or practical to use the chatbot.
It also seems unlikely or unrealistic to try to contact customer support through live chat.
Frank: You have questions about Upwork. Your questions seem like questions that can be easily answred in the Community Forum.
re: "My pay out billing does not match up with the work that I have done. It's called lifetime billing. My client said he already paid but I don't see it on my balance."
I definltely looking elsewhere to confirm payments. Don't look in lifetime billing.
Look for transaction records.
The best practice for freelancers is to explore the various repoting tools. Understand where payments are displayed and recorded, and never ask clients about this. Because clients are likely to not be familiar with a freelancer's user interface.
A client is likely to have ACCURATE information from their end showing that they have paid a freelancer. They don't really want to be pestered about payments from a freelancer who has already been paid, when the overwhelming majority of the freelancers they hire don't ask such questions.
Feb 14, 2023 07:03:25 AM by Nikola S
Hi Frank,
I would be happy to help. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Feb 15, 2023 09:07:10 AM by Frank K
Thanks Nikola - and I am sorry if I went on a rampage about that. It was just one of a few issues I had. The billing did not match up with the lifetime earnings and it is to be honest a little frustrating when you deal with a bot support chat that does not get you the answers you are looking for. Then I had a "future client" on upwork trying to bypass your system while offering a gig directly and I started to feel very uncomfortable even having my information publicly on upwork. - Would have felt better if I could have chatted with a live agent. It was not the first time that I encountered a "questionable future client" - That worries me a bit.
Jan 13, 2023 11:22:01 AM by Md Borhan U
Live chat should be available as I don't want to waste a day or two waiting around to solve my issues. Disaster system
Jan 13, 2023 12:33:16 PM by Preston H
re: "Live chat should be available as I don't want to waste a day or two waiting around to solve my issues. Disaster system"
I don't think you should count on live chat being available.
But people participate in the Community Forum seven days a week, 24 hours a day.
If you have a question or problem, I recommend you post your question here.
May 26, 2023 02:24:26 AM by Nitin B
Hey Upwork,
We are really facing a lot of issues and delays due to Bot replies, also it is not even replied in a better way as it is a BOT.
I request the Upwork to start the live chat option again.
I really don't understand why they have kicked Off this brilliant service