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Something Strange Happens When I Want to Add my Paypal Account

21f2a5de
Active Member
Jose P Member Since: Jan 3, 2018
1 of 2

Hello,

 

I have a problem adding my Paypal account to make payments. It's a little strange. I was using my Paypal account to make payments until the last week. But then I had to change my credit card in Paypal, and since that day I can't use my Paypal account to make payments in Upwork anymore.

 

When I want to add my Paypal account, a Paypal window shows up and then asks me the details of my credit card. I've attached an image to show the problem.

 

I already have a credit card linked to my Paypal account, and it is verified. In that window I add the details of my credit card again, but then nothing happens. It keep asking me the details of my credit card.

 

I think this is a problem of Upwork, because I already contacted Paypal about this problem and it seems they have no idea why this is happening. And it's very  strange because I could add the Paypal account of a friend to my Upwork account, but I can't add mine.

 

Hope you can help me.

 

Thank you.

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 2

Hi Jose,

Since private information's are involved I will have one of our agents reach out to you and assist you privately.

~ Goran
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