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Support Team no reply

Active Member
Ritu J Member Since: Mar 5, 2019
1 of 8

support team no reply on https://upwork.zendesk.com/agent/tickets/24759237 

 

i have generate two time support request (#24777456 & #24759237) but both are reply we will inform via mail but still 48 hours no reply, i have already discuss, my concern is that i have create a company profile in 3 years ago in 2015 but on that time i am not able to continue and do not understand policy so up-work has been block our profile but now we have already paid our dues and still not resolve our issue of "Financial transactions for **Edited for Community Guidelines** have been limited. Please check your email for additional information or contact customer support." Just confirm us you are unblock or nor our profile and do not hope with you.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 8

Hi Ritu,

 

I`m sorry about the delay with this, one of our team members will update your ticket as soon as possible and assist you further. Thank you.


Untitled
Active Member
Ritu J Member Since: Mar 5, 2019
3 of 8

Hello Team,

i have reply on this ticket, but still no response since last 48 hours.

you can also check on https://support.upwork.com/hc/requests/24759237

Thanks
Ritu **Edited for Community Guidelines**

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 8

Hi Ritu,

 

We'll follow-up with the team that's handling your case and they'll get back to you directly on your ticket. We appreciate your patience. 


-Joanne
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Active Member
Ritu J Member Since: Mar 5, 2019
5 of 8
Hello Support Team,

thank your for your quick response, but i am so fed-up in waiting time. if
conversation on going that no issue but there in no reply, i have also send
6-8 mail on first reply.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Hi Ritu,

 

I`m sorry about the delay with this, one of our team members will update your ticket as soon as possible and assist you further. Thank you.


Untitled
Active Member
Ritu J Member Since: Mar 5, 2019
7 of 8
Still support team not reply as a single email since last 4-7 days.

Your request (#24896799 )
has been updated. You may reply directly to this email or by opening the
link below:
https://support.upwork.com/hc/requests/24896799

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 8

Hi Ritu,

 

I`m sorry about the delay with this, I`ve escalated your concern to our team and one of our team members will update your ticket as soon as possible. Thank you.


Untitled
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