Suspended Freelancer, Client Notification

[c1564056]

Hello Everyone,

I have a Freelancer that claimed his account was temporarily suspended. I did not see any indicators his account was suspended, he simply did not respond to any of my messages for 10 days. How would I (as the client) know his account was temporarily suspended?

Thanks,

Adam

[williamtcooper]

Hey Adam, if an account was suspended, the freelancer wouldn't be able to interact with you such as messaging. Thanks!

[c1564056]

Thank you for your response. So, the Freelancer just falls silent, with no indicator or explanation. That's a serious problem. I am de facto, the  Freelancer's employer. If they suddenly fall silent without any explanation, I, as the employer, may terminate their contract and when they come back to explain, I'm in a dilemma because I may have hired someone else. I humbly advise UpWork create some sort of indicator with explanation, because I almost fired my guy, and we have a good working relationship, all because he had a dispute with a non-paying client.

[PradeepH]

Hi Adam,

Thank you for your message. It depends on the type of suspension placed on the Freelancer's account and the reason for this action. I am unable to discuss or share action taken on other user's account with you for security purposes.

Thank you,

Pradeep

[c1564056]

Thank you for your response. So, the Freelancer just falls silent, with no indicator or explanation. That's a serious problem. I am de facto, the  Freelancer's employer. If they suddenly fall silent without any explanation, I, as the employer, may terminate their contract and when they come back to explain, I'm in a dilemma because I may have hired someone else. I humbly advise UpWork create some sort of indicator with explanation, because I almost fired my guy, and we have a good working relationship, all because he had a dispute with a non-paying client.