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Re: Talent Specialist Out of Control

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Community Guru
Amanda L Member Since: Jan 23, 2018
1 of 18

I posted a job today. I searched for FLs to invite. Did a very specific search and found the few unique unicorns (I know) that I thought were great fits. I also upgraded the job for the visibility. This came along with the offer of help from a talent specialist. At that point, I already had two interviews scheduled with two people I felt were strong candidates. 

 

I did not get many proposals - only 5, including the 2 who responded to my invitation. But that's okay, I prefer quality over quantity. 

 

Then some talent specialist reads my job post, decides on his own criteria to invite freelancers to apply and invites a whole bunch of totally inappropriate candidates to my job post. 

 

WTH?! I did not ask for his help. I had communicated to him I had two interviews and was satisfied with that. 

 

The TS should confer with the client before inviting random people to apply. It would help that if a TS wants to help they actually ask the client what the MOST important skill THE CLIENT is looking for, instead of randomly inviting people based on randomly chosen keywords in their post. 

 

Also, the TS said he was available during certain hours, and he's not. He's emailing me outside those hours but then not available to respond. And not responding during business hours when he said he was reachable. 

 

Is TS just a bot gone wrong?

 

What a truly disappointing experience. I was excited to have found two people I was interested in. And then your TS got involved. Ug. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 18

Hi Amanda, 

I'm sorry to learn how this has inconvenienced you. Just the same, I'd like to thank you for sharing your experience with us as this helps us improve on our services. 

I'll go ahead and look into this, and share your feedback with our Talent Services team so that to help us make this client experience better. 


-Avery
Untitled
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Community Guru
Amanda L Member Since: Jan 23, 2018
3 of 18

Avery O wrote:

Hi Amanda, 

I'm sorry to learn how this has inconvenienced you. Just the same, I'd like to thank you for sharing your experience with us as this helps us improve on our services. 

I'll go ahead and look into this, and share your feedback with our Talent Services team so that to help us make this client experience better. 


Avery, I appreciate that. I have communicated with the Client Services Team and they are reaching out to the Talent Services team. But the thing is, it's a year after Petra's thread about this same issue. You have freelancers telling you this is an issue, and you have clients telling you that it's not only inaccurate but an interference. Some TS has told some people they are a good fit for my job, and I do not believe they are. I won't speculate that perhaps one of them might write a sufficient cover letter, but inviting someone because they are a proofreader to my grant writing job is just so not rocket science. Although your TS probably thinks that rocket science and bicycle repair are the same thing.  

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Community Guru
Jennifer R Member Since: Sep 15, 2017
4 of 18

Amanda L wrote:

Avery O wrote:

Hi Amanda, 

I'm sorry to learn how this has inconvenienced you. Just the same, I'd like to thank you for sharing your experience with us as this helps us improve on our services. 

I'll go ahead and look into this, and share your feedback with our Talent Services team so that to help us make this client experience better. 


Avery, I appreciate that. I have communicated with the Client Services Team and they are reaching out to the Talent Services team. But the thing is, it's a year after Petra's thread about this same issue. You have freelancers telling you this is an issue, and you have clients telling you that it's not only inaccurate but an interference. Some TS has told some people they are a good fit for my job, and I do not believe they are. I won't speculate that perhaps one of them might write a sufficient cover letter, but inviting someone because they are a proofreader to my grant writing job is just so not rocket science. Although your TS probably thinks that rocket science and bicycle repair are the same thing.  


It is also frustrating when you have to reply to an invite telling the client that the TS has not read your profil before inviting you. I have the passage "Dear Clients, please note that I only translate from English/Spanish/Norwegian/Danish/Swedish into German. I have to reject translations into any of the other languages." yet I keep getting invited by TS for all languages. I feel even worse for clients that have paid for the service.

Another invite
The job description said: The translated audio files and on screen text script will be provided in German. What we require is someone with the technical skills to update the After Effects files, but TS stopped reading after "translated" and "German".

The invite said: Your profile shows that you are a Top Rated freelancer, and the skills Localization, and Translation English German are relevant to this job. That is just wrong and you are using the fees we are paying to pay to pay the TS. 

 

Right now I receive 3 types of invites: spam invite that are send to x other freelancers, useless TS invites and direct invites by clients that like Amanda did their own research. The latter are the only ones that are relevant and you might as well save money by involving less TS and only when requested by the client and with a big warning that the results might be useless because TS do not read profiles or job descriptions.

PS: Would it have any effect if we started flagging TS profiles for sending wrong invites?

 

Community Guru
Amanda L Member Since: Jan 23, 2018
5 of 18
Well I am both a client and a freelancer here, and I'm looking for something quite specific in a FL. I dont want some innocent bystander getting a spam invitation on my behalf and getting their hopes up. It's hard enough as it is without any false hope.
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Community Guru
Nichola L Member Since: Mar 13, 2015
6 of 18

OMG! 

And I thought it was only freelancers who had to suffer this blight. When is Upwork going to get it that "talent specialists" (another example of word misuse) not only hide their talents under a bushel (to paraphrase) but positively obstruct a potentially lucrative  client-freelancer meet? 

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Community Guru
Miriam H Member Since: May 16, 2017
7 of 18

Amanda L wrote:
Well I am both a client and a freelancer here, and I'm looking for something quite specific in a FL. I dont want some innocent bystander getting a spam invitation on my behalf and getting their hopes up. It's hard enough as it is without any false hope.

Thank you! They really should do away with the TS program, I have yet to hear anything positive. Speaking for myself, only one invite even remotely matched my background/interest.  

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Community Guru
Amanda L Member Since: Jan 23, 2018
8 of 18

Avery O wrote:

Hi Amanda, 

I'm sorry to learn how this has inconvenienced you. Just the same, I'd like to thank you for sharing your experience with us as this helps us improve on our services. 

I'll go ahead and look into this, and share your feedback with our Talent Services team so that to help us make this client experience better. 


Avery, even after assurances from the TS and client support that they would stop, another TS took it into their own hands to invite more people, who I am now getting messages from who is a bad fit. I want a refund on the upgraded job post and TS to absolutely stop all activity on my behalf. This is infuriating that I already had assurances this would stop and yet it continues. 

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Community Guru
Amanda L Member Since: Jan 23, 2018
9 of 18

They also gave someone team member permissions to my client account without my knowledge and I had to contact CS to find out who this person is. It turns out they are some other FL who now has permissions to my account. My privacy as a client is being breached. Someone needs to intervene now because I keep getting assurances and then this crap keeps happening. 

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Community Guru
Bill H Member Since: Aug 18, 2017
10 of 18

Amanda,

 

The issues are fundamental. UW probably knows fifty times as much about freelancing as all the other freelancing boards, but fifty times zero is what? Everything is handled in Upwork by algorithms, except when Talent Specialists get involved. You do what I do when hiring, go through profiles and issue invitations. In some cases, specialized skills are difficult to locate. I once needed advice from an industrial packaging engineer and turned to a TS. She invited a flower arranger. I have since refused all TS help.

 

Giving a freelancer access to a client's private files is unforgivable. If UW is going to get people involved in processes, please talk first to a few professionals about where that will do the most good.

 

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