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Re: Talent Specialist Out of Control

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Community Guru
Amanda L Member Since: Jan 23, 2018
11 of 18

Bill H wrote:

Amanda,

 

The issues are fundamental. UW probably knows fifty times as much about freelancing as all the other freelancing boards, but fifty times zero is what? Everything is handled in Upwork by algorithms, except when Talent Specialists get involved. You do what I do when hiring, go through profiles and issue invitations. In some cases, specialized skills are difficult to locate. I once needed advice from an industrial packaging engineer and turned to a TS. She invited a flower arranger. I have since refused all TS help.

 

Giving a freelancer access to a client's private files is unforgivable. If UW is going to get people involved in processes, please talk first to a few professionals about where that will do the most good.

 


Bill, I could not agree more.  In the field in question, grant writing, nearly every writer on UW lists it as a skill. However, being that I'm an expert grant writer myself, I know that grant writing is a misnomer. Grant writing is an entire field within professional fundraising that requires knowledge of legal aspects, business development, donor relations, foundation relations, collaboration, and the language of philanthropy. People who spend most of their time writing blogs are not what I'm looking for. 

 

Like you, I searched through profiles, knowing exactly what I was looking for. I found about 5 people in my search that would be good fits. I found that my budget was a little too low, so I increased my budget because that seemed to be where they were fitting in the market. It wasn't a huge increase either, but I know the work, and I wanted to make a reasonable offer, so I adjusted. I invited these 5 (approximately). A few turned me down for various reasons, and two accepted my invitation. I have so far interviewed one, and they were exactly what I was looking for. 

 

The TS are searching against keywords, but, of course, I selected multiple keywords because there are many skills necessary, but aligning Microsoft Office as the determinant to invite someone to a grant writing job is just so misguided. These TS could actually be of some use if they started out by just asking the client to tell them what are the three most important skills in their search? Then they could actually be useful. It's not like this would take long, and then they'd actually be of some use. 

 

And don't get me started on them assigning some random TS (who, btw, is another UW freelancer, not an employee, and also not in the US, and that makes me highly uncomfortable) into my client account with access to see the things in my client account. And while there was one TS communicating with me, multiple TS were inviting people to my job, even after I told them to stop. 

 

I had to have a two-hour chat with client support to get them to stop inviting people and give me answers as to why random freelancers were given access to my client account. I appreciate that poor CS who had to deal with me; it's certainly not her fault, but even though I will hire this person through Upwork, I can certainly see why MANY, MANY clients probably run as fast as they can away from Upwork when they see these things happening. 

 

THESE ARE THE REASONS THERE ARE A LACK OF QUALITY CLIENTS! Any reasonable person would freak out to open their client account and see some random person who lives in a different country and is a freelancer, not UW employee, all of a sudden given credentials to be part of their hiring team. Clients are likely stopping in then running scared because there's no way they'd trust a system like this. 

 

Upwork, you need to do something about this systemic problem because this is where the root of all evil lies. As both a client and a FL, it behooves me for UW to flourish, but man if y'all aren't driving it into the ground. I don't care about connects or 20% fees...but please don't scare off the clients by doing this stupid stuff. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
12 of 18

Hi Amanda, 


I apologise for the delay in replying to you. I was out when you had posted an update to this thread, and I had to look into this further with the team

It looks like there may have been a confusion with regard to the responses that were coming in for your job post. I would like to confirm that after you had requested to cease inviting freelancers for your project, our Talent Specialist stopped sourcing freelancers for the job post. When you received the messages from other freelancers, these were all pending invites (before you had requested to stop the services), and you were only seeing it at that time because the freelancers only accepted the invite then. 

I would also like to confirm that the other user that you 'saw' in your account was a Team Lead who was investigating what has transpired for this project. This allows the team to review any complaints, and improve on our services. I understand how this can be confusing, on your part and apologise for this. Rest assured, that the team reviewed your issue, and will take this as a learning experience.


I can also see that your refund request has already been processed. If you need further help with anything, please don't hesitate to reach out. Hopefully, this matter has been resolved already. 

Thank you for sharing this here, Amanda. I hope you enjoy the rest of your day!


-Avery
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Community Guru
Isabelle Anne A Member Since: May 19, 2014
13 of 18

This is absoultely ridiculous and unnacceptable. I can't believe they still let talents specialists run around on the site after that last TS incident. 

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Community Guru
Preston H Member Since: Nov 24, 2014
14 of 18

So the consensus in this thread seems to be that there is still room for improvement when it comes to this program...

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Community Guru
Isabelle Anne A Member Since: May 19, 2014
15 of 18

Preston H wrote:

So the consensus in this thread seems to be that there is still room for improvement when it comes to this program...


Smiley LOL OR, **Edited for Community Guidelines** it entirely ...

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Community Guru
Mary W Member Since: Nov 10, 2014
16 of 18

As a freelancer, I opted out of TS program a long time ago.  The precipitating event: I was sent a job offer to "draft" a design of a rubber ball with handholds on it.  I am a paralegal who "drafts" legal documents.  That was it for me...

Community Guru
Miriam H Member Since: May 16, 2017
17 of 18

Mary W wrote:

As a freelancer, I opted out of TS program a long time ago.  The precipitating event: I was sent a job offer to "draft" a design of a rubber ball with handholds on it.  I am a paralegal who "drafts" legal documents.  That was it for me...


I thought I opted out, yet there seem to be periods where I receive a bunch of invites. 

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Community Guru
Kelly B Member Since: Jan 1, 2016
18 of 18

The "talent specialists" are not just a useless joke... they are a useless joke that will make clients go to other platforms because they will think that there are no qualified freelancers on UW if a "talent specialist" can't find them.

 

I just got one looking for someone "proficient in CSS/Javascript/HTML." I am none of those things, and don't mention any of them in my profile. The "talent specialist" said I am a "Top Rated freelancer, your background and skills appear to match this job’s requirements, and the skill Graphic Design on your profile is required for this job." The ONLY relevant skill I have is "graphic design" which means literally 1000 different things. I am a print book designer. This person needs to have a web forum redesigned. I didn't realize you can opt out of this ludicrous "service" but I am certainly going to do so now.

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