Team Invite to existing Upwork account says it sent but recipient does not receive email to accept

[aarontaddiken]

I am needing to add a team member to interview and manage a job posting. When I send to his personal email it goes through however, his Upwork account is attached to a different email. When sending to this email I get a "Invitation Sent" dialogue that states it was sent but the email is not received by recipient. 

Please advise 

thanks

Aaron

[cylver1z]

Hello Aaron, 

Please ask your recipient to check their email's spam, archive, and trash folder. If the email is still not received by the recipient, please let us know.

Thank you.

[aarontaddiken]

Hi
They checked all folders so it’s definitely not getting to them.

[AveryO]

Hi Aaron, 

Will you please send the details of the freelancer you are trying to add so that I can go ahead and share this with the team? Please do it through a private message.