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Technical Issues With Upwork - Cannot Cancel A Contract

e8f7b6fa
Active Member
Fazila A Member Since: Jan 2, 2018
1 of 2

I have a technical issue with a job that I posted where an offer has been made to a freelancer but he cannot accept or decline the job. On my end, I cannot withdraw or change the offer. I have paid funds into escrow which are being held by Upwork. I reported this to the helpdesk 12 days ago, but they have not been able to resolve the issue and say that they are working on the matter. How can I escalate this so that I can get this job cancelled and get paid a refund?

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 2

Hi Fazila, 


The team is still looking into this incident, but it looks like the amount in escrow has already been refunded back to your account. Our engineers are still looking into this, but I will request the Support Team to respond back to your ticket. 


~ Avery
Upwork
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