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Temporary Hold On Account

78a02998
Active Member
Alexander F Member Since: Apr 19, 2021
1 of 2

Hi,

 

My old card was left on my account, and I didn't realize it until I received a notification saying that the payment didn't go through. Then when I tried to add my new card, it wouldn't let me. I also tried to connect my Paypal, but that wouldn't work either. Then I was prompted to upload my ID, but it's expiried, so the system wouldn't accept it, and I don't think I'll be able to get it renewed until the end of the week. I just began a job with a freelancer, and it wouldn't end for a while yet. Is there any other way I can verify my identity?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Alexander,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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