Hello all - I hired a freelancer to make some adjustments to my Shopify shop.
I went out of my way to hire US based freelancers that are proficient in english, and thought I hired one.
However, their english has not been very good thus far and my instructions used very specific language to get the result I wanted. I can see on my shopify logs that the user is logging in from India, even though their profile says Plano, TX. Additionally, they said they could complete my described tasks in 4 hours total, yet they have now logged 4.5 hours and have not finished the work to the specifications I indicated.
Am I screwed out of the 4.5 hours of payments he has logged so far?
What can I do to remedy this?
Upwork requires freelancers to use accurate location information. If you encounter a freelancer who is using fake information, you may use the "Flag as inappropriate" link button in the top righthand corner of the freelancer's profile page:
You could choose the "Looks fake" or "Something else" options, and then enter a brief description in the "Additional details" field.
Keep it short and simple.
You would use this tool to report issues with the freelancer's location information.
This is not a place where you can report that the estimated amount of time it took a freelancer to complete a task was not accurate.
I'm sorry to hear about your experience with this Freelancer. I'll share it with our team for further investigation and appropriate actions will be taken according to our internal processes.
Also, our team will reach out to you directly to assist you with your Contract and advise on further steps.
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