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Re: The billing method show message "Charge failed" paypal

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Jenny N Member Since: Oct 16, 2018
1 of 4

Hello Support Team. Recently my paypal payment method has encountered a "Charge failed" error. Please help me fix this. Thanks very much.

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Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Jenny,

 

Just to confirm, do you have a verified PayPal account? In order to connect a PayPal account as a billing method, you will need to have a verified account. To learn more about our billing methods and how to add one check out this Help Article. Thank you.


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Jenny N Member Since: Oct 16, 2018
3 of 4

Hello Goran!
Yes, my paypal was verified. I just get this problem when I make an offer that exceeded the amount in my account. It's a shame I didn't notice the balance in my account. Please fix it. Thank you very much.

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Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Jenny, 

Please know that we will not be able to fix the issue with your Paypal account from our end. However, you may get in touch with Paypal's Customer Support Team, so that they can assist you. 

You may also need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.


-Avery
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