🐈
» Forums » Clients » Re: The billing method show message "Charge f...
Page options
e35887bc
Community Member

The billing method show message "Charge failed" paypal

Hello Support Team. Recently my paypal payment method has encountered a "Charge failed" error. Please help me fix this. Thanks very much.

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Jenny,

 

Just to confirm, do you have a verified PayPal account? In order to connect a PayPal account as a billing method, you will need to have a verified account. To learn more about our billing methods and how to add one check out this Help Article. Thank you.

~ Goran
Upwork

Hello Goran!
Yes, my paypal was verified. I just get this problem when I make an offer that exceeded the amount in my account. It's a shame I didn't notice the balance in my account. Please fix it. Thank you very much.

AveryO
Community Manager
Community Manager

Hi Jenny, 

Please know that we will not be able to fix the issue with your Paypal account from our end. However, you may get in touch with Paypal's Customer Support Team, so that they can assist you. 

You may also need to add an alternative payment method to your PayPal wallet in order to add your PayPal account as a billing method on Upwork.


~ Avery
Upwork
Latest Articles
Learning Paths