Tell the freelancer:
Thank you again for your work on the project. I think there may have been some confusion about procedures. Sorry about any confusion. Because this is a fixed-price contract, Upwork requires that I review the completed work files before I release the escrow payment. If that works for you, then please go ahead and send those files. Alternatively, you are allowed to close the contract on your end and not send the files. The decision is yours. I will be supportive either way. If you have questions about how any of this works, then you may come to the Community Forum and ask your questions."
I'm sorry about the issue you're having with your freelancer. I can see you already communicated with our team, with the freelancer and took action on your contract. I see our team already advised on the process you initiated but feel free to follow up on your open support ticket or with us here if you have any questions or need further assistance. We're here for you.
We understand how important it is to find the right person because a good connection with independent talent can have a lasting impact on your business. We want to help you feel confident about using Upwork to grow your business.Learn More
A thorough and detailed job post, which shows a well-researched understanding of your needs, makes your project more compelling for top-notch professionals.Learn More
The rise of remote work and hybrid workforces has rapidly expanded organizations' access to top global talent. With a greater pool of potential candidates, having an efficient and effective screening process is more important than ever.Learn More
A step-by-step guide to hiring a freelancer!Learn More