There was a problem retrieving the file you r...

22731209 · ‎09-06-2022

Hi all,

Can someone tell me how to resolve this issue which shows after uploading a file? It is a PDF with some mark ups on it.

There was a problem retrieving the file you requested. Please try downloading it again in a minute.

I can see other people have had this issue however i cannot find the solution and instead it seems it needs to be resolved by the Upwork engineers.

Thank you

prestonhunter · ‎09-06-2022

I don't need to wait for anyone to help me transfer files.

You don't need to wait either.

Use Dropbox, FTP, SFTP, email, WeTransfer, Google Drive, etc.

JoanneP · ‎09-06-2022

Hi Edmund,

Thanks for reaching out. I'm sorry to hear that you are having trouble retrieving your files. I've asked for the help of our team. One of our agents will reach out to you directly via a support ticket.

~ Joanne