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To post, or not to post ... Poor client feedback

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Active Member
Tom B Member Since: Feb 26, 2019
1 of 14

I'm planning to end a contract with an extremely difficult client and about to leave feedback (below). I'm a 30-year freelancer and have never worked with such a difficult client. Should I??

 

"This client was extremely difficult to work with. She had clear deadlines set but was unable to provide me with the content that I needed to meet her deadline. Even still, she blamed me for not meeting them. I was asked to make an extraordinary number of alterations well beyond a fair amount for the money allocated for this job.

I agreed to finish the project. She did agree to create two additional benchmarks - one for stock photos that I purchased on her behalf, but benchmarks were also challenging. I needed to request payment several times - even weeks after the final project was delivered. The last benchmark was never funded, but I have decided that it's not worth pursuing."

Community Guru
Lila G Member Since: Dec 4, 2017
2 of 14

Yep! You're being honest, what is there to doubt? 

Lila
Active Member
Tom B Member Since: Feb 26, 2019
3 of 14

Ha! Yeah, she'll have her own version of the project. I'm so done with her as a client and don't want to deal with her antics anymore, but I do want to make other artist aware. (She's a psychologist - literally)

 

I will be able to remove her feedback from my profile.

Community Guru
Jennifer R Member Since: Sep 15, 2017
4 of 14

Tom B wrote:

I'm planning to end a contract with an extremely difficult client and about to leave feedback (below). I'm a 30-year freelancer and have never worked with such a difficult client. Should I??

 

"This client was extremely difficult to work with. She had clear deadlines set but was unable to provide me with the content that I needed to meet her deadline. Even still, she blamed me for not meeting them. I was asked to make an extraordinary number of alterations well beyond a fair amount for the money allocated for this job.

I agreed to finish the project. She did agree to create two additional benchmarks - one for stock photos that I purchased on her behalf, but benchmarks were also challenging. I needed to request payment several times - even weeks after the final project was delivered. The last benchmark was never funded, but I have decided that it's not worth pursuing."


I used some colors to make it a bit easier to follow.

 

Green: Fine, plane and simple. Other freelancers get the message.

Blue: Sound like a small kid pointing finger at someone for its own wrongdoing.

Orange: You obviously did not define a max number of revision.

Purple: He said, she said. Again sound like a small kid.

Red: Entirely your mistake. Why spend you own money and then go public with it. Do you write in your proposals that you pay for everything the client needs in addition? Let the client pay.

Pink: Good choise. Let it go and learn from your mistakes.

 

 

Active Member
Tom B Member Since: Feb 26, 2019
BEST ANSWER
5 of 14

Hmm - yeah, my review is as messy as this project became. Thanks for the advice.

 

"This client was extremely difficult to work with. She had clear deadlines set but was unable to provide me with the content that I needed to meet her deadlines.

Benchmarks were difficult to get approved. I needed to request payment several times - even weeks after the final project was delivered. The last benchmark was never funded, but I have decided that it's not worth pursuing."

Active Member
Maureen L Member Since: Jun 21, 2017
6 of 14
Did this woman have a RussiRussiaRussiRussian name ? I swear I have a client who must be part of a hidden camera show. It's very low pay, but a topic I know, so I thought it would be quick pay. If she doesn't accept this milestone, I think I'll make it a portfolio piece and burn that bridge to ashes. Can UpWork help?
Active Member
Tom B Member Since: Feb 26, 2019
7 of 14

Ha! I don't think she is, but that's an interesting likeness because I felt the same way regarding this particular  NE client.

Community Guru
Renata S Member Since: Jun 10, 2014
8 of 14

Tom B wrote:

Hmm - yeah, my review is as messy as this project became. Thanks for the advice.

 

"This client was extremely difficult to work with. She had clear deadlines set but was unable to provide me with the content that I needed to meet her deadlines.

Benchmarks were difficult to get approved. I needed to request payment several times - even weeks after the final project was delivered. The last benchmark was never funded, but I have decided that it's not worth pursuing."


The final version hits the right balance. You've found a way to encapsulate the client experience that is both honest and professional. This is the best of both worlds: you're able to honestly relate your experience working with a difficult client and you preserve your professional image in the process.

Community Guru
Renata S Member Since: Jun 10, 2014
9 of 14

Jennifer R wrote:

Tom B wrote:

I'm planning to end a contract with an extremely difficult client and about to leave feedback (below). I'm a 30-year freelancer and have never worked with such a difficult client. Should I??

 

"This client was extremely difficult to work with. She had clear deadlines set but was unable to provide me with the content that I needed to meet her deadline. Even still, she blamed me for not meeting them. I was asked to make an extraordinary number of alterations well beyond a fair amount for the money allocated for this job.

I agreed to finish the project. She did agree to create two additional benchmarks - one for stock photos that I purchased on her behalf, but benchmarks were also challenging. I needed to request payment several times - even weeks after the final project was delivered. The last benchmark was never funded, but I have decided that it's not worth pursuing."


I used some colors to make it a bit easier to follow.

 

Green: Fine, plane and simple. Other freelancers get the message.

Blue: Sound like a small kid pointing finger at someone for its own wrongdoing.

Orange: You obviously did not define a max number of revision.

Purple: He said, she said. Again sound like a small kid.

Red: Entirely your mistake. Why spend you own money and then go public with it. Do you write in your proposals that you pay for everything the client needs in addition? Let the client pay.

Pink: Good choise. Let it go and learn from your mistakes.

 

 


Jennifer, this feedback breakdown is a thing of beauty.

Community Guru
Tiffany S Member Since: Jan 15, 2016
10 of 14

I wouldn't, but it has nothing to do with not thinking you should leave honest negative feedback. A lot of it makes you sound unprofessional, like you managed the project poorly, and like you aren't using Upwork correctly. That may or may not be true, but that's what the story as you've told it conveys

 

ETA: the revised version is less bad, but still a head scratcher since if  you are using Upwork correctly it is literally impossible to have to request payment weeks after project completion.

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