Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Two-factor authentication for EU clients

b7d64c45
Active Member
Bettina P Member Since: May 7, 2020
1 of 2

I have had a milestone declined today as MasterCard automatically declines all payments over 500 euro (roughly 590 dollars) from now on. Their response: Upwork as a platform does not comply with the EU directive called PSD2 which requires two-factor authentication to combat online fraud. 

Do any of you know if Upwork is going to comply with this in the future? To be fair, the milestone I had trouble with was approved once I split it up in two. But this is just a bit tiring and it's embarrasing not being able to pay freelancers on time.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Bettina,

 

Thanks for reaching out and sharing your concern. We've forwarded it to the team and they're currently checking on it. They'll also reach out to you via a support ticket to keep you updated. You'll be able to access your ticket here.


~ Bojan
Untitled
TOP KUDOED MEMBERS