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Shelly's avatar
Shelly D Community Member

Unable to Post Job

I get this error message in Firefox and Chrome: There was an error saving the job: error [82079762bd011135-ORD, 82079762bd011135-ORD]. Contact Upwork Support for more information.

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Shelly,

 

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola

View solution in original post

10 REPLIES 10
Malik's avatar
Malik A Community Member

The error message you're encountering on Upwork can be frustrating, and it indicates that there was an issue while trying to save a job post. The error code [82079762bd011135-ORD] is a unique identifier for the specific error. Here are some steps to help you address this issue:

1. **Refresh the Page:** Sometimes, these errors can be temporary glitches. Try refreshing the page and see if you can proceed with saving your job post.

2. **Clear Browser Cache and Cookies:** Cached data and cookies can sometimes cause issues. Try clearing your browser's cache and cookies and then attempt to save the job post again.

3. **Try a Different Browser:** If the issue persists in Firefox and Chrome, try using a different web browser to see if you encounter the same problem.

4. **Disable Browser Extensions:** Browser extensions can sometimes interfere with website functionality. Disable any browser extensions you have installed and try again.

5. **Use an Incognito/Private Browsing Window:** Open an incognito or private browsing window in your browser and attempt to save the job post from there. This can help identify if the issue is related to browser settings or extensions.

6. **Check for Platform Status:** Sometimes, platform issues can lead to such errors. Visit Upwork's status page to check if there are any ongoing system issues or maintenance that might be causing the problem.

7. **Contact Upwork Support:** If none of the above steps resolve the issue, reach out to Upwork's customer support. Provide them with the specific error code and a detailed description of the problem. They should be able to investigate and provide guidance to resolve the issue.

In the meantime, you might want to save your job post in a text document on your computer so you don't lose the content, and then attempt to post it again once the issue is resolved.

Shelly's avatar
Shelly D Community Member

I have done every one of the 7 suggested fixes and am still getting the same error. I have even allowed popup ads from the site. I tried Edge in addition to Chrome and Firefox. I also tried it on my iPhone.

Nikola's avatar
Nikola S Retiring Moderator

Hi Shelly,

 

I would be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Andrew's avatar
Andrew L Community Member

I'm facing this issue too.

There was an error saving the job: error [828dd4063b39135a-KUL, 828dd4063b39135a-KUL]. Contact Upwork Support for more information.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Andrew,

 

I am sorry to hear about the issue while saving a job. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

- Pradeep

John's avatar
John N Community Member

Hello Andrew, did you find help regarding your job posting issue?

Arjay's avatar
Arjay M Retired Team Member

Hi John,

 

We genuinely appreciate your concern about these reports from clients regarding their job posting issues. Rest assured that they're being assisted accordingly in resolving their concerns.

 

Let us know if you have concerns about this issue or general questions about using Upwork and looking for advice; feel free to post here in the Community.

 

~ Arjay
Upwork
John's avatar
John N Community Member

Hello Shelly, I hope you got the necessary assistance with respect to posting your job?

Miguel's avatar
Miguel S Community Member

Hi I've been having trouble making a Job post and I keep getting this error: 

There was an error saving the job: error [8a37d101caef0ec4-HKG, 8a37d101caef0ec4-HKG]. Contact Upwork Support for more information.

I've been trying to send a Ticket but I cant get through the AI on chat to send over a ticket. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Miguel,

 

I am sorry to hear about the trouble while posting a job. I checked your account and it appears that you do not have permission to post jobs from your company account. Please reach out to the company account owner to request permission to be able to post a job.

 

- Pradeep