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1a9b7f2e
Community Member

Unable to Verify Refund

On a $15 contract, I accidently gave a bonus of $20 when I meant to pay $20 total. The freelancer told me she refunded the extra $15, but there as no notification in the messages board, and I am struggling to understand what is going on in the transaction tab of my account. In the contract, it still says I am paying $35. How can I confirm the refund?

3 REPLIES 3
JoanneP
Moderator
Moderator

Hi Ben,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
1a9b7f2e
Community Member

Hi,

 

I havent recieved a notification about a support ticket. Where will this show up?

 

Thanks,

Ben

BojanS
Community Manager
Community Manager

Hi Ben,

 

You should be able to access the ticket directly here.

 

Thank you!

~ Bojan
Upwork
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