Unable to add payment method due to not being able to verify my identity

[philip-santiago]

I created a project and found the freelancer I want to pay to do it. Upwork however won't let me input a payment method due to identity verification please advise? I have a freelancer account and I tried to see if I could maybe add my client account from there to input a payment method but that was unsuccessful too.

[AndreaG]

Hi Philip,

I checked and it looks like you were able to add your PayPal as a billing method! If you need any further assistance please let us know.

Thanks!