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Unable to authorize Credit Card

usama31102
Ace Contributor
Usama A Member Since: Oct 15, 2017
1 of 6
Hi,

I have been trying since last 1 week to attach a billing method. It was successfully added to my freelance profile but i am unable to add it to my client side.

It keeps on saying "we are unable to authrize this card" and after some time when i tried again a message popped up "we're having technical issue try again after sometime."

Now i again tried to add it but now a new message popped up as attached below.
I have talked to 3 different client support agents but still its not working. Please help me out with this as soon as possible.

Thanks
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
2 of 6

Hi Usama,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you as soon as possible on your support ticket to assist you further. 

 

~ Nikola

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usama31102
Ace Contributor
Usama A Member Since: Oct 15, 2017
3 of 6

Hi Nikola, 
I haven't got any assistance yet. Can you please tell me what to do next ?

Kind regards,
Usama Asghar

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 6

Hi Usama,

 

Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

Thank you for your patience,

~ Nikola

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usama31102
Ace Contributor
Usama A Member Since: Oct 15, 2017
5 of 6
Thanks Nikola but i really need this done today. how this ticket thing work ?
egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
6 of 6

Hi Usama,

 

I shared your request with the team handling your case and one of our agents have already followed up with you on your support ticket. Thank you. 

 

~ Nikola

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