Feb 22, 2019 07:15:43 AM by Clayton D
Hi,
I am trying to add a colleague to my Upwork job board, but he's not able to create an account. He gets a message saying: Oops this almost never happens, please contact support. Can you please assist?
Solved! Go to Solution.
Feb 22, 2019 08:54:23 AM by Bojan S
Hi Clayton,
Thank you for following up. Looks like your colleague had an old account closed by themselves. We've reinstated it in order for them to be able to use it going forward.
Kindly, refer them to reach out to us directly if they need any further assistance accessing their old account.
Thank you.
Feb 22, 2019 08:36:58 AM Edited Feb 22, 2019 08:39:47 AM by Bojan S
**Edited for community guidelines**
Thank you
Feb 22, 2019 08:54:23 AM by Bojan S
Hi Clayton,
Thank you for following up. Looks like your colleague had an old account closed by themselves. We've reinstated it in order for them to be able to use it going forward.
Kindly, refer them to reach out to us directly if they need any further assistance accessing their old account.
Thank you.
Sep 17, 2019 03:56:22 PM by Dhwani P
i am unable to get my profile to submit fro review. it keeps coming back to the same page and does not get approved/no message. Tried a few times. Please can you tell me if my profile is under review/has been submitted?
Sep 17, 2019 09:00:05 PM by Avery O
Hi Dhwani,
I checked your account and I can see that you are yet to submit your profile for review. You need to click the review application button to make sure you did not miss any section of the profile creation process. Any portion that is highlighted in red needs to be filled-in. Please review your application and update the missing fields to be able to submit your profile for review. In this case, please update the city field and resubmit your profile for review.
Once you submit your profile, it takes at least 24 to 48-hours for the process to complete and you will be notified via email about your account.