Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Unable to create an account

Active Member
Clayton D Member Since: Feb 22, 2019
1 of 4

Hi,

 

I am trying to add a colleague to my Upwork job board, but he's not able to create an account. He gets a message saying: Oops this almost never happens, please contact support. Can you please assist?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Clayton,

 

Could you please send me a PM with your colleague's email address they are using for joining Upwork upon your invitation, so that I can check this for you and advise you accordingly, thank you.

~ Bojan
Untitled
Active Member
Clayton D Member Since: Feb 22, 2019
3 of 4

**Edited for community guidelines**

Thank you

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
4 of 4

Hi Clayton,

 

Thank you for following up.  Looks like your colleague had an old account closed by themselves. We've reinstated it in order for them to be able to use it going forward. 

 

Kindly, refer them to reach out to us directly if they need any further assistance accessing their old account.

 

Thank you. 

~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS