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Ali's avatar
Ali K Community Member

Unable to download an attachment files with a password

I need to download an attachment file. this file is protected with a password, when I try to download it. that message is shown:

"The file you’re trying to download is password protected, and could not be scanned."

26 REPLIES 26
Bojan's avatar
Bojan S Community Manager

Hi Ali,

 

Thank you for reaching out to us with this message. I checked this for you and looks like you were able to solve this out with your Freelancer. Let us know if you need any further assistance. Thank you.

~ Bojan
Upwork
Marian's avatar
Marian B Community Member

Hi, i got same issue with protected zip file. how can i download it ?

Goran's avatar
Goran V Retired Team Member

Hi Marian,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your file. Thank you.

~ Goran
Upwork
Muhammad Zeyad's avatar
Muhammad Zeyad A Community Member

Hi,

Thanks in advance for reading my question. I have received some pakssword protected file and it is not scanned by upwork. Thus, it is not downloadable. Can you help?

 

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.

~ Goran
Upwork
Hawris's avatar
Hawris A Community Member

Hi,

I am facing the same issue.

Goran's avatar
Goran V Retired Team Member

Hi Hawris,

 

Our team will reach out to you via ticket as well and assist you further. Thank you.

~ Goran
Upwork
Hawris's avatar
Hawris A Community Member

Hi Goran,

Please, be quick as my client try to end my contract on this base.

Imran's avatar
Imran S Community Member

Hi there, I have received a password-protected file from a client. Upwork is unable to scan it thus i cannot download and work on it. Please help

Andrea's avatar
Andrea G Community Manager

Hi Imran,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Ringer's avatar
Ringer B Community Member

I also got the same issue with password protected PDF file. How can I download it?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Ringer,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork
Nyle's avatar
Nyle H Community Member

Hi! Same issue. Any luck?

Andrea's avatar
Andrea G Community Manager

Hi Nyle,


Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Nerlyn's avatar
Nerlyn T Community Member

Hi Good day! I'm having problem downloading a PFD fiel sent by my client. The remark is "The file you're trying to download is password protected, and could not be scanned".My client give the password. May I ask for assistance on how can I download the file? Thank you so much!

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Nerlyn,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Adylbek's avatar
Adylbek K Community Member

Hi there, I have received a password-protected file from a client. Upwork is unable to scan it thus i cannot download and work on it. Please help

Preston's avatar
Preston H Community Member

re: "Hi there, I have received a password-protected file from a client. Upwork is unable to scan it thus i cannot download and work on it. Please help"

 

Help yourself.

Tell the client to email thr file to you.

 

Or FTP.

Or Dropbox.

Joost's avatar
Joost D Community Member

Still strange that Upwork doesn't allow me overrule that. 
I understand the need for safety, but once I make a conscious decision to download something that Upwork cannot scan I shouldn't have to move off platform or even stranger, file a ticket with the support team. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Joost,

 

Thanks for taking the time to share your feedback. I'll pass this along to the appropriate team. One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep

Sergey's avatar
Sergey B Community Member

Hello, I would also need your help - I cannot download a password protected file. Thank you in advance.

Nikola's avatar
Nikola S Retiring Moderator

Hi Sergey,

 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Barrett's avatar
Barrett M Community Member

Hi Nikola,

 

I am having the same issue and hoping I can have a support ticket created.

Joanne's avatar
Joanne P Retired Team Member

Hi Barrett,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork