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Thanks in advance for reading my question. I have received some pakssword protected file and it is not scanned by upwork. Thus, it is not downloadable. Can you help?
Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
re: "Hi there, I have received a password-protected file from a client. Upwork is unable to scan it thus i cannot download and work on it. Please help"
Tell the client to email thr file to you.
Still strange that Upwork doesn't allow me overrule that.
I understand the need for safety, but once I make a conscious decision to download something that Upwork cannot scan I shouldn't have to move off platform or even stranger, file a ticket with the support team.
Thanks for taking the time to share your feedback. I'll pass this along to the appropriate team. One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Thank you for reaching out to us and reporting this here. I have also shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here to resolve the issue.